Terms and Conditions

The following conditions apply to all property rentals booked pursuant to these terms between Tourac Enterprises Ltd (trading as stayRome.com ) (referred to as the “Booking Agent”), and the operator of the properties (referred to as the “ ”Operator” or “Company” ) and all property renters (referred to as 'The Client').

Terms and Conditions
Use of this website is subject to the terms and conditions outlined below. By using this website you agree to be legally bound by these terms and conditions.

Users enter site at own risk. We offer no guarantee any content downloaded from this site will not have a harmful effect on your computer (such as loss of data etc). Although every care has been taken to prevent this from happening, we always recommend running a virus scan on any content downloaded from the Internet.

All rates quoted are subject to availability and alteration and may be subject to a minimum night stay. All discounted rates quoted are limited offers and subject to availability and may be subject to a minimum night stay.
While every effort has been made to ensure the accuracy of all information, stayRome does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed accommodation and products.

Online Bookings
Please note that different terms, conditions & cancellation policies in relation to all online bookings via stayRome and affiliate websites may apply depending on the accommodation or rate type selected. Please read carefully the accommodation rate details that are provided before you make your online booking. You are advised to check through the rate details before making your online reservation.

Payment
All reservations include a reservation fee payable to the Booking Agent (as agreed from time to time between the Booking Agent and Operator) for the provision of travel agency services, which will be deducted from the total value of the reservation and will be offset against monies paid at the time of booking (or if no monies are taken at the time of booking, then the reservation fee is payable by the Operator to the Booking Agent). All monies taken at the time of booking are non-refundable. The remainder of the value of the reservation (after deducting the monies paid on booking and including any other fees agreed to at the time of booking) is payable to the Operator. Note that minimum duration of stays and supplements may apply, which will be shown during the booking process. Terms and conditions of special offers as advertised at the time of booking also form part of these conditions.

Prices are fully inclusive (heating & hot water costs, linen & towels, cable TV, etc) with the exception of phone charges and Internet usage - these may be charged separately by the property manager/owner. Each apartment is allocated an electricity allowance. Excessive use of electricity will result in a surcharge being applied to your bill. Please ensure that all appliances, lighting, heating, hot water etc are turned off unless required.

Payment of the balance payment must be made in cash directly to the property owner upon arrival. Should you fail to arrive (no-show) or cancel your booking within 14 days of arrival you must contact the property owner directly to arrange payment of any late cancellation fees which are applicable. Payment will normally be required via Paypal or cheque (credit card payments are accepted by some owners).

If any fees are not received in accordance with the above paragraph, your booking may be cancelled by stayRome and any payments already made, will be forfeited.

All accommodation charges and any "extras" charges must be settled by the guest, prior to vacating the premises.

Cancellations
Cancellations must be made in writing by e-mail to info@stayrome.com.

14 days or more prior to arrival - full amount, less deposit and booking fee, is refunded. Cancellations received within 24 hours of the scheduled arrival time (14:00) will be charged the full amount. Under 14 days prior to arrival - you will be charged 50% of the remaining balance, in addition to our retention of the non-refundable deposit. No Show - For clients failing to arrive for a booking, “no-shows”, full cost of accommodation will be charged.

Should you fail to arrive (no-show) or cancel your booking within 14 days of arrival you must contact the property owner directly to arrange payment of any late cancellation fees which are applicable

Any cancellation may be liable to pay cancellation charges. Depending on the reasons for your cancellation, you may be able to reclaim these cancellation charges from your insurance company, if you have taken out travel insurance. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.

In exceptional circumstances we may find it necessary to cancel your booking or relocate you and if so, we shall make all reasonable efforts to offer a suitable alternative of the same quality or better. If this is not acceptable we will refund any sum you have paid to us which shall constitute full and final settlement of any liability we may have to you as a result of such cancellation.

The Company reserves the right to cancel the booking if: The apartment(s) or part of it is closed due to circumstances beyond its control. The Company becomes insolvent or enters into liquidation or receivership. It prejudices the reputation or causes or might cause in the Company’s opinion, damage to the apartments and its common areas.
In any of these circumstances the Company will refund any payments made in advance, but will have no further liability to the Client.

We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.

If we receive serious complaints or any disputes arise, we reserve the right to terminate your stay without notice.

Alterations
If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we cannot guarantee that you will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. We will always endeavour to sell any apartment(s) you no longer require but cannot guarantee this. In circumstances where the apartment(s) cannot be sold, our cancellation policy will apply. Any change in the number of nights booked may result in a higher rate being charged in accordance with the properties current availability and rate strategy. Booking deposits are non-refundable and any new calculation of the balance payment will exclude the deposit payment.

Security Deposits
Please note: a €300 security deposit may be required upon check-in. This will be refunded within 14 days of your departure, and after inspection of the apartment(s), on the conditions that
(1) no damage to the apartment(s) has occurred, by any guest in the party
(2) no damage to any property has occurred, by any guest in the party
(3) no undue disturbance to other guests or residents has occurred, by any guest in the party.

If damage or disturbance to other guests has occurred, the cost to the manager/owner of the damage or disturbance that has occurred will be retained from the security deposit, and the remainder returned to the guest(s) in the party. Security deposit and the remainder returned to the guest(s) in the party. If this cost exceeds the value of the deposit, the manager/owner of the property (or stayRome) reserves the right to charge the excess to the guest's (or guests') credit card(s).

Occupants
Only persons notified to us prior to your arrival may occupy the apartment. You may not re-let/sublet the apartment to any other third party without our prior written approval. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded without our prior written approval. We reserve the right to refuse admittance to the apartment if this condition is not complied with.

Check in/out requirements
For Arrivals between 20:00 and 23:00, there will be an extra charge of €25.
For Arrivals after 23:00, there will be an extra charge of €50.
You must comply with our rules for checking-in and checking-out. Unless otherwise agreed in advance, apartments will usually be made available from 2.30pm on the day of arrival. Keys will be made available during normal working hours although prior arrangements may be able to be made for collection outside of normal working hours.

Check-In and Check-out time varies from apartment to apartment, please check with StayRome for further details or contact the apartment manager/owner for full details after you have booked (contact details are supplied upon booking). Keys must be returned at check-out time on the same day, although it may be possible to make prior arrangements for longer stays on the departure date. If there is any delay in vacating the apartment beyond the agreed time, a full day's rental may be charged to you.

Facilities / Services
All apartments are fully furnished to a high standard and include a kitchen fully equipped with appliances, cutlery, crockery, and kitchen utensils. No food is provided. A welcome pack is provided on arrival. This consists of tea, coffee, sugar and sufficient washing up liquid. No items may be removed from the apartment.

Unless otherwise specified, the prices quoted include a weekly maid service, heating, electricity, gas, water, council taxes and television/cable license. The price also includes linen and towels, which are changed once a week. The price does not include service charges for phone calls made, where applicable. Some apartment managers can provide a wireless Internet access card, charged at a rate of EUR 10 per day. Please ask your contact person for further details.

Damage
We will not be responsible for any loss or damage to your goods or personal belongings kept at the accommodation. You are also responsible for taking all reasonable care of the apartment and its contents. The apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of your stay.

Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents during your stay which has occurred due to the negligence, wilful default or irresponsible behaviour on the part of yourself or those occupying the apartment or their guests. Any damage must be reported to the manager/owner, without delay.

Fair Use
You and your party agree to be considerate tenants and to take good care of the Apartment(s) and to leave it/them in a clean and tidy condition at the end of the rental period. You and your party also agree not to act in any way which would cause disturbance to those residents in neighboring properties.

Each apartment is allocated an electricity allowance. Excessive use of electricity will result in a surcharge being applied to your bill. Please ensure that all appliances, lighting, heating, hot water etc are turned off unless required.

Use of Properties listed on stayRome
stayRome reserves the right to terminate without notice any reservation/booking that stayRome deems to be in breach of its Terms and Conditions, irrespective of whether the holder of the reservation, or any member of the group associated with the holder of the reservation, has checked in.

Access
The owner/manager of the apartment, or authorised personnel, may at any time access the apartment for the purpose of inspection of the apartment, and to carry out repair or maintenance work.

Pets
No pets, of any kind, are allowed in the apartments at any time.

Unless negligence by the stayRome is established by an independent body, the Company will not be held liable for injury to person, loss of, or damage to any property of any Client or person staying/visiting the apartments and or its general facilities and area.

Once a booking has been accepted by stayRome, a contract exists between Client and Company. Accepting a reservation with stayRome indicates acceptance of these Terms and Conditions.

This contract shall be governed by Irish law in every particular including formation and interpretation and shall be deemed to have been made in Ireland.

Force Majeure
The provision of short-let property rentals is a "grey area" in Rome and there is some risk that the authorities may close down, or otherwise prevent access to properties that are listed on this site. All property rentals on this site are subject to the local laws and legal conventions of Rome and/or Italy. Such laws may change without notice. In the event that new or existing laws governing the short-term rental of properties, which may have an adverse effect on such rentals (including, but not limited to prohibition of such rentals), come into effect, stayRome will endeavour to relocate any pending arriving parties in alternative accommodation (to a similar standard). In the event that relocation is not possible, or undesired, stayRome will refund any monies paid for affected accommodation booked through stayRome.
stayRome will not accept responsibility for the enforcement, amendment or introduction of such laws, and no compensation (beyond refunding of deposits) will be entertained.